If less than 24 hours notice is given for a lesson cancellation, unfortunately we have to charge for the session, as tutors are giving up their time and have prepared in advance. If more than 24 hours notice is given, there is no charge. In both cases, a make-up class can be arranged.
If your child needs to discontinue Sponge tutoring, that's not a problem – just notify us.
If a tutor is running late due to unforeseen circumstances, they will let you know ASAP.
If a tutor is unavailable at the time you have booked your session, we will contact you about the change at least 24 hours in advance.
In emergency situations, cancellations will be coordinated at no charge.
Our tutors are more than happy to discuss your child’s progress with you at any time. We ask that you have realistic expectations of the tutors and the tutoring process, and that you are respectful of tutors’ contributions and opinions.
As accurate numbers are needed in advance, Sponge won't be able to refund payment for events if less than one week's notice of cancellation is given. If you have registered but are aware of a clash ahead of time, just let Sponge know and a refund can be arranged.